Terms of service

The service

Pool Care Leads helps pool businesses find and review property leads in New South Wales, keep shared notes and statuses, export lists and explore service areas. Access depends on your plan, its suburb allowance and an active trial or subscription.

Leads are potential opportunities, not customer enquiries or appointments. We do not promise exclusive territories, complete coverage, a particular number of leads or business results. A pool registration is not a construction date, and a sale date is not a confirmed move-in date. Verify information before relying on it.

Your account and team

Provide accurate account and billing details, keep your credentials secure and use individual accounts for team members. You must have authority to act for the business. Administrators are responsible for managing the team’s access and settings. Tell us promptly about suspected unauthorised use.

You retain your rights in the notes and other content you add. You give us permission to store, process and display that content as needed to provide the service to your team.

Acceptable use

• Use the service and exported data for your own business’s lawful lead research and outreach planning. You are responsible for how you contact people and for following applicable privacy, marketing and other laws.
• Do not resell or publish the lead database, share accounts outside your authorised team, or bypass plan limits and access controls.
• Do not scrape the app, interfere with its operation, attempt unauthorised access or upload unlawful or harmful content.
• Our software, design and branding remain ours or our licensors’. Property-source information may carry third-party rights. Your subscription does not transfer ownership of those materials.

Trials, payment and renewal

Your checkout shows the selected plan, price, currency, applicable taxes, trial length and when charging begins. Where a card-backed trial is offered, no subscription charge is due during the stated trial. Unless you cancel before it ends, your subscription begins charging at the displayed price and renews monthly until cancelled.

Payment is processed by Stripe. By confirming checkout, you authorise recurring payments under the displayed subscription. Keep a valid payment method on file. Access may pause if payment is overdue or a trial or paid period ends without continuing coverage; your saved work is retained subject to our privacy policy.

Plan changes and any immediate charge or credit are shown before you confirm. We will give advance notice of price changes affecting an existing subscription and an opportunity to cancel before a new price applies.

Cancellation and deletion

An administrator can cancel renewal in Settings → Billing. Cancellation normally keeps access through the end of the current trial or paid period, with no further renewal charge. You can also contact us for billing help.

Deleting the team closes the subscription and removes access and private workspace data immediately. Export anything you need first. Cancellation or deletion does not automatically refund a completed payment. This does not limit any right to a refund or other remedy under Australian Consumer Law or other applicable law.

Availability and responsibility

We take reasonable care in providing the service, but interruptions, errors and source delays can occur. We may maintain or change features while keeping the service’s main purpose. If we discontinue a paid service, we will give reasonable notice and address any prepaid unused period in accordance with your rights.

We may restrict access when reasonably necessary to address a serious breach, fraud, a security risk or a legal requirement. Where practical, we will explain the issue and give you an opportunity to resolve it.

Nothing in these terms excludes or limits consumer guarantees or rights that cannot lawfully be excluded, including under Australian Consumer Law. Subject to those rights, we do not guarantee the accuracy or completeness of third-party information, uninterrupted availability or the outcome of your outreach. Each party remains responsible for its conduct under applicable law.

Privacy and changes to these terms

Our Privacy Policy explains how we handle account, business and property information. Both documents are available without signing in.

We may update these terms to reflect changes to the service or legal requirements. We will give reasonable advance notice of material changes affecting your subscription unless an urgent legal or security reason prevents it. You can cancel before those changes take effect. Changes do not remove rights you already have.

Questions and disputes

Contact us first about a service, billing or data concern so we can try to resolve it. These terms are governed by the laws of New South Wales, Australia, without limiting any mandatory protections or rights to seek help in another jurisdiction.

Contact

Pool Care Leads
ABN 88 691 987 837
support@poolcareleads.com.au